- Dashboard Overview of your activity including active tickets, assigned issues, recent assets and licenses.
- Unlimited Product Categories Keep unlimited products and categories you manage.
- Clients Easily manage all client’s data
- Assets Keep track of all the hardware you manage.
- Licenses Management Keep track of all the licenses you manage.
- Tickets Use the integrated help desk feature to provide support for your clients. Ticket Auto-import from any email account. Ticket Auto-association to users, clients and assets. Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time.
- Asset Issues Easily track and plan all your work through issues. Tasks, Maintenance Issues, Bug Tracking, Improvement Issues or New Feature Issues, all in one place. Assign issues to other team members. Associate issues to other objects in the system like clients, assets or projects.
- Monitoring Be the first to know if your servers go down. Network service monitoring with email and SMS alerts.
- Reports Generate timesheet like reports for your clients with all logged work and time.
- Manager to store all your passwords in one place.
- User Portal Easy to use user portal. Your users/clients can view their inventory, view work progress, send tickets or issues and much more.
- File Storage Keep all your files in one place. Upload files related to clients, assets or projects.